By Phone
Call +254 057 204 5500 during business hours. Calls are answered directly where possible; returned within two hours where not. Saturday calls are answered until 13:00.
Contact
How Can Terraustone Help You?
Reach us by phone, email, or in person on Oginga Odinga Street, Kisumu — and receive a substantive response, not a holding message.
Getting a Response from Us
We respond to all enquiries within one business day — often the same afternoon.
When you contact Terraustone, your message reaches a person, not an automated queue. Phone calls during business hours are answered directly; if we are with another client, we return calls within two hours. Emails to info@terraustone.site are reviewed each morning and each afternoon, and you will receive a reply within one business day at most. For urgent matters, the phone is the fastest route. Walk-in visits are welcome at our Oginga Odinga Street office during business hours.
Our Contact Details
All the information you need to reach us directly.
Opening Hours
| Monday | 08:00 – 17:30 |
|---|---|
| Tuesday | 08:00 – 17:30 |
| Wednesday | 08:00 – 17:30 |
| Thursday | 08:00 – 17:30 |
| Friday | 08:00 – 17:00 |
| Saturday | 09:00 – 13:00 |
| Sunday | Closed |
Ways to Reach Us
Choose the channel that suits you best.
By Email
Write to info@terraustone.site. We read and respond to all emails within one business day. Include your preferred contact method and any relevant context so we can reply usefully rather than asking for the same information twice.
In Person
Visit us at Oginga Odinga Street, Kisumu 40100. Walk-ins are welcome during business hours. If your visit relates to a complex or time-sensitive matter, calling ahead helps us allocate the right person to assist you.
Send Us a Message
Tell us briefly what you need and we will respond within one business day.
Before You Write — Common Questions
A few answers that may save you a round-trip message.
Do you serve clients outside Kisumu County?
We regularly work with clients in Ahero, Maseno, and the Kisumu-Eldoret corridor. For locations further afield, contact us with your details and we will give you an honest assessment of whether we can serve you effectively.
What information should I have ready when I call?
The nature of the enquiry, your preferred location for an appointment or delivery, and any relevant history if you are an existing client. The more context you give us, the more useful our first response will be.
Can I get a quote by email without a site visit?
For straightforward service and product requests, yes — a detailed email description or a short phone call is usually enough for us to provide an indicative figure. For complex service jobs, a site visit may be necessary before we can quote accurately.
Ready to Get Started?
Send us a message today and we will respond with the information you need — no sales scripts, no pressure.