Appointments
Terraustone's appointment system is built around your schedule — with confirmed slots, real contacts, and no unexplained delays.
A structured booking process that respects your time and keeps obligations on both sides clear.
When you book an appointment with Terraustone, you receive a written confirmation by SMS or email within thirty minutes, naming the staff member assigned to your slot, the exact time window, and a direct contact number for that person. Slots run in 90-minute blocks to allow for genuine attention to your needs rather than the rushed visits common with high-volume competitors. We ask for 24 hours' notice if you need to reschedule, and we extend the same courtesy if our end requires a change. For clients who need recurring appointments — quarterly checks, monthly supply reviews — we offer a priority scheduling arrangement that locks in preferred time slots up to three months ahead.
Specific commitments, not general promises.
You will always know who is coming. Your confirmation names the Terraustone team member responsible for your appointment, and that person carries ID on arrival. You are not dealing with an anonymous operative dispatched at the last minute.
Unlike providers who stack appointments back to back, we build in transition time so your slot is never rushed. If a job runs over, we absorb that time internally — not by cutting your appointment short.
Clients who need quarterly or monthly visits can register for a priority schedule. We lock in preferred days and times up to three months in advance, freeing you from the effort of rebooking repeatedly through a busy season.
I have used Terraustone for quarterly appointments at my Milimani property for over a year. They have not missed a slot or arrived late once. The team member who comes knows my property and I do not have to explain the same context every visit. That continuity is worth more than I expected.
Christine Wanjiku, Milimani, Kisumu
Straightforward answers to the most common scheduling queries.
For standard appointments, two to five business days is usually sufficient. During peak periods — end of quarter, school term starts — we recommend booking seven to ten days ahead. Priority clients with recurring arrangements are largely unaffected by peak demand.
We ask for 24 hours' notice wherever possible. Cancellations made with less notice are logged, and after two short-notice cancellations in a twelve-month period, we may ask for a small deposit on future bookings — this protects the time of our staff and the slot availability for other clients.
Yes. If you have worked with a specific Terraustone staff member and wish to continue with them, note this preference when booking. We honour continuity requests in the vast majority of cases — the only exception is when that person is on scheduled leave or training.
Saturday slots from 09:00 to 13:00 are available for consultation and product-related appointments. Some physical service appointments require weekday scheduling due to logistics and team availability. We will confirm availability for your specific need when you contact us.
Contact us by phone or email and we will confirm your slot within thirty minutes on business days.