General Services
Terraustone's general service offering covers the full cycle — assessment, execution, and follow-up — without passing the work to a third party.
A practical, structured response to the everyday needs of Kisumu households and businesses.
Our general services are designed around the recurring needs we have observed in Kisumu since 2016. We conduct an initial site or telephone assessment to scope the work, agree timelines and costs, assign one of our twelve staff members as the named point of contact, execute the service, and follow up within seven days to confirm outcomes. We do not add on charges for the assessment or the follow-up call — both are included in the service fee. If a job turns out to be more complex than the scoping revealed, we stop, explain, and re-quote before continuing. That commitment prevents unpleasant surprises for clients and keeps our reputation intact.
Four clear steps from first contact to confirmed completion.
You contact us by phone or visit our Oginga Odinga Street office. We ask a structured set of questions to understand the scope, urgency, and access requirements. For complex jobs, we schedule a free site visit within 48 hours before issuing a quote.
You receive a written quote within one business day of the scoping call or site visit. The quote lists labour, materials, and any anticipated incidentals separately, so you know exactly what drives the cost. Quotes are valid for fourteen days.
Once you confirm, we schedule a date and assign your named contact. They arrive within the agreed window, carry out the work, and ensure the site is left clean and orderly. You are not passed between anonymous staff members.
Seven days after completion, your contact calls to confirm the outcome and log any concerns. Minor snags arising within this window are resolved at no additional charge, provided they relate to the original scope.
Clarity about service limits saves everyone's time.
Terraustone's general services are not a catch-all. We do not operate as an emergency response contractor for same-day structural or electrical faults — those require licensed specialists under Kenyan building regulations, and we will refer you to the right contact rather than take on work outside our competence. We also do not take on jobs where access is restricted by landlord disputes or unresolved legal holds on a property. Being clear about limits is not a weakness — it is how a business in Kisumu earns its reputation over the long term.
Terraustone came to assess a problem at my office in Kisumu CBD last March. Within two hours I had a written quote and within three days the work was done. The seven-day call came exactly on schedule. I have since recommended them to two other businesses on the same floor.
James Otieno, Kisumu CBD
We are available Monday to Friday, 08:00 to 17:30, and Saturday mornings until 13:00.